What People Say

We are fortunate to receive many compliments about the staff and services we provide here at Jeremy Macpherson Plumbing. Here are a few from over the years. 

“I would like to thank both Eden and Anthony for their commitment to my elderly mother, Gwen the other day as their attitude was exemplary.  Also, thanks to Brad (Electrician) who did not throw his hands in the air and give up on what must have been an unusual job.   Lance was there today and will be able to rebuild the switchboard and connect the power back up on Monday.  So all up Gwen will be out of the house – and safe – for only 6 days which for me, seems like a fantastic turnaround considering the situation.  There was a time where we weren’t sure if Gwen would be able to return to her house of over 60yrs but I guess if you can get the right people involved, anything can happen.

Mitch W, 10/9/2021

“I just wanted to thank both Eden & Anthony and to say how pleased I was with their efficient, polite and friendly manner.  It was great to see a female tradie too.  I would happily recommend Jeremy Macpherson Plumbing to any of my family, friends or neighbours!”.

Rosemary P, 31/8/2021

“The boys did a fantastic job installing my Escea fireplace.  The unit had issues from the supplier but they were straight onto it and got the parts ordered and fixed it properly.  Thanks again for all the hard work, we love our new fireplace”.

Kieren H, 18/8/2021

“Good afternoon Jeremy, After coming out of customer service role for 35yrs at Qantas, it was always nice to hear back from passengers, in a complementary way, so with saying that, I would like to compliment my whole experience with your staff regarding the purchase of my gas heater.  With the girls at the shop, Joanna, in showing the style of heater I was after, they kept me up to date of the arrival, to Brad coming out to do the final check before purchase, and of course you and Donna delivering the heater on Friday to then offer installation on the Monday.  Thank you.  Dylan and Andrew both very polite and informative. Dylan is a credit to your company and his work ethic on site is remarkable. The team were here most of the day and did not stop.  So, a happy customer and a warmer one.  I hope you share this with them.  Once again, thank you and credit to your staff”.  

Helen P, 30/7/21

“I would just like to say how impressed I was with Eden.  She was absolutely wonderful and I was so happy to see a female plumber.  Please pass on this to your boss.  Eden was excellent, punctual, professional and very knowledgeable.  I loved having a female plumber!”.

Mary M, 12/5/2021

“I just want to congratulate JMP on the quality of the people you have working.  I’ve used your services several times, including a couple of times for my elderly mother.   Every time the work has been of the highest standard and the people always happy to go the extra yard without complaint.  I sing your praises whenever I get the chance”.

Carol T, 15/4/2021

“Could you kindly pass on my thanks for the wonderful job the staff at Jeremy Macpherson Plumbing did clearing a large amount of tree root intrusion in multiple pipes.  They were both remarkable.  Nothing was a problem for them”.

Rod L, 13/4/2021

“The boys did a wonderful job.  They left the area looking as if untouched although they dug deep into the ground.  I am amazed and impressed.  Thank you all for your ongoing & prompt support & high standards of work.  My best wishes to all for Xmas & the Near Year”.

Dr Soroya, 3/12/2020

“The plumber has done a great job on our drains.  The inspection followed by the repair today was well done.   Just the tiler to go.  No mess just a very professional job.  Thank you”.

Anita & John, 18/8/2020

“Thank you all for your prompt assistance.  Much appreciated and saved the day at the surgery.  A special thank you to Peter, who is always professional, a good listener and communicator and a perfect gentleman”.

Dr Soroya A, 16/6/2020

“Thank you for the wonderful service, both by the guys themselves and your office for the installation of our new electric toilet”.

Terry L, 12/6/2020

“I was very impressed with how hard the boys worked and to their attention to detail that involved with the pipe relining completed today.  Jeremy Macpherson Plumbing has a great crew”. 

Ric R, 6/5/2020

“Water filter installation - thanks so much for sending the guys out to complete the installation.  They were great guys and I appreciated their perseverance in getting the job done!”.

Christine B, 25/2/2020

“Jeremy Macpherson Plumbing came today to do the recommended service on our Escea DF960 which we purchased through Hot water & Heating two years ago.   As usual, JMP was extremely competent, thorough and efficient.  We have been very happy with the fireplace we purchased and with your follow-up service.   We will be in touch again to book the next service”.

Bronwyn & Paul, 11/2/2020

“5 star rating to Jeremy Macpherson Plumbing. You haven't even finished the job and I cannot rate you highly enough.  Communication, responsiveness, quality service replacing my faulty 3 week old hot water system.  Highly recommended”.

Rochelle K, 11/12/2019

“Special thanks to the two young men who fixed my toilet.  They are a credit to you business and their parents.   I will definitely be using Jeremy Macpherson Plumbing’s services in the future’.

Nola L, 19/11/2019

“We appreciate your help today.  This is the first project my Mum is taking on after my Dad's passing a couple of months ago.  Your patience and service today helped her feel as though this task is going to be both manageable and enjoyable.  She's really looking forward to having your guy come out and get the ball rolling”.

Anne R, 19/8/2019

“Anita asked that I pass on her compliments to the professionalism and politeness of the Jeremy Macpherson Plumbing team that came this week.  Quite often it is easy to complain about things, but your team's professionalism and the timeliness of which you slotted in this job did your business proud and is worthy of recommendation.  Cain, Jarrod, Jake, Darcy & Matt”.

Stephen C, 19/6/2019

“Jeremy Macpherson Plumbing did an exceptional job servicing my Brivis heater.  Very professional and polite too”.

Carroll D, 5/6/2019

“The boys killed it the other night!  I did say thanks to them, but I just wanted to let you guys know that we (SSC) really appreciated what they did for us.  Adam”.

Sutherland Shire Council, 13/2/2019

“Thank you for such a prompt service.  JMP came this morning right on schedule and fixed the heater.  Your customer service is excellent!”.

Linda W, 19/2/2019

“Hi, I would like to say a great thanks to Eden who came and fixed our sewage issues.  She has been very professional and capable.  She fixed the issues and also patiently explained the issue so that I understood the problem. We are greatly appreciated her help and will definitely recommend Jeremy Macpherson Plumbing in the future”.

Helda & David, 13/2/2019

“Your staff member has just finished rectifying some problems I've had with an ageing hot water tank.  I found him to be a very knowledgeable and totally professional, who was both efficient and courteous throughout the entire process.  Very happy with Jeremy Macpherson Plumbing’s price and the end result.   Thank you so much”.

Paul & Lynette, 5/2/2019  

“Thanks for the before and after repair footage for my blocked drain, which Jarrod showed me on site earlier today.  Thanks for the prompt attention and professional yet friendly manner in which it was done.  You and your team didn't keep me waiting 7 days, so I won't keep you waiting 7 days for payment”.

Louis B, 15/1/019

“Just a quick note to say how impressed Gledhill Constructions was with the work undertaken to reline the damaged downpipe by Jeremy Macpherson Plumbing. Very professional and conscientious staff. The checking, rechecking and inspections to ensure relining was successful and no possible issues was done very well. Anyway, really appreciate your quick response and action to our problem. Would certainly be recommending your services to others”.

Greg C, Snr Project Manager, 22/8/2018

“I want to express our thanks for the service on our gas heater yesterday by Jeremy Macpherson Plumbing Pty Ltd. In particular, special mention to the tradesman (sorry, did not catch his name). He was totally professional in his attendance at our home, ensured cleanliness as he worked and importantly took the time to explain the operation of the heater, and the issues that might arise. He was a wealth of knowledge, sounding off standards, safe systems, pressures and the like. My summary does not give justice to his knowledge; however, what he did leave with us was a memory of care, skill and high customer service. His review and advice has resulted in the needed solution.”

Peter G, 23/8/2018

“Thank you for your time and for giving all parties involved in this project such great feedback.  We have an unlimited option in selecting our contractors and so as you can see, the reason we have Jeremy Macpherson on the list is due to the entire team’s efficiency, professionalism, ability, knowledge and the fact that they really do care for the customer”.

Leo V, Sydney Water 2/8/2018

“Just wanted to thank you and your team for such a great job you did on 90 Mitchell Rd, Alexandria. The guys from Jeremy Macpherson Plumbing were so professional. I think the job was a lot bigger than expected and I was so impressed with how they all handled it. Thanks again everyone, much appreciated for everyone’s hard work in making it all work”. 

David M, Sydney Water Job, 1/8/2018

“We are delighted with our gas heater - looks fab and so effective in warming home.
 Thanks Jeremy Macpherson Plumbing again for your prompt assistance - so lovely to deal with small businesses and “Real people” (NOT computers)!”.

Annemaree & Nicole, 13/7/2018

“Thank you for attending sewer drama yesterday the plumber that came to the job was great he was polite and so helpful and definitely a credit to your company I really appreciated that as it was a bit of a stressful event for a Thursday morning!”.

Lynette B, 21/6/2108

“I am writing to pay compliments to Eden and Sam. Sam worked quietly in the background. Eden was thoroughly professional in every way in the way she spoke to me, explained issues and dealt with our difficult access problems. She took steps to ensure that methods were non-invasive to my home. They took great care in cleaning up. It was better than when they came! … and it was overtime for them. I hope that you will be able to forward this to your boss. I have always been happy with the service however these guys were especially wonderful”. 

Lisa C, 26/3/2018

“Jeremy Macpherson Plumbing is a reliable company. Great customer service, quick response and keep you informed all the times. Eden has done a great job in fixing our blocked sewer, she's informative and professional, our family is pretty happy with the service and fair price, will definitely recommend JM plumbers to anyone who needs plumbing service. Eden, you deserve 5 stars!”

Jimmy W, 26/7/2017

“Morning Charlotte, Thank you for sending me the invoice/warranty information. I got home on Saturday after leaving your shop, to try out the heater, and holy moley!! Talk about impressive!!! I am stoked with it, thank you so much to both you and Jeremy for holding it for me. I didn't even know your shop was there, and i will definitely be recommending you guys to any of my friends and family. Once again thanks for the great service. Thank you”.

Tyson M, 22/5/2017

“Hi Jeremy, I want to say big thankyou to you and particularly Liam and team for great job you have done on relining sewage piping and fixing rainwater drain system on my property. It was great pleasure working with all off you guys, and definitely you won my trust. I will gladly recommend your highly skilled and professional team to my friends. Once more, Thankyou”.

Ross, Woolooware, 23/3/2017

“Hi Jeremy, At the outset, I want to thank you personally for your services Jez, for your guidance and patience in helping me to grasp the gravity of the problem in my property. Without your knowledge, I would have never understood the extent of my problem. Further, I like to thank Liam, Jake and George for their hard work and "can do" attitude that made this job go through painlessly and they left the property in a very desirable state, almost original condition. No words can thank you and your staff, I am extremely happy with all aspects and you can be rest assured that I will be providing referrals for your business when any of my friends are in need of a good plumber. Cheers”.

Viraj, Optus Business Centre, 2/3/2017

“We were very happy with the workmanship and quality of service and communication from your company. The 2 tradesmen were a pleasure to have on our job. They were punctual, knowledgeable of the product and even replanted the buffalo lawn runners where they had been digging. They are a credit to your company and we wish them well in their futures”.

David & Debbie, 16/11/2016

“I have to say, the young man who came to my house was really great.... polite, quick and informative. I am now just waiting on a quote to replace my toilets even though he has fixed my original plumbing problem. I will never use another plumber!”.

Michelle, C, 25/7/2016

“Was very impressed with JMP as the job they did was very tricky. They were very professional and left the site very clean and tidy”.

Terry, Heathcote, 19/5/2016

“Hi Jezza, Just wanted to let you know, your guys were fantastic this morning. I think they had the gas hooked up in less time than it took me to shower and get ready for work. One of the girls sent me a photo, the fireplace was cleaned out and roaring away by about 10am. Apart from an ignition switch that needs replacing (they’re going to order it), everything looks great. Professionalism on every level. Please let them know that I’m very happy and can’t wait to get home and sit in front of it”.

Matthew B, 4/2016

“Thanks to you both for today, you have a great team of men working for you, I was very impressed by the whole thing”.

Paul T, 11/9/2015

“Hi Jeremy, Just want to thank you for being so prompt in clearing sewer blockage. Also I need to let you know that North Sydney Council have been and thanked you as well”.

Steve V, 5/5/2015

“Sutherland United Serviceman’s club wanted to thank Liam for all the work that he has done in sorting out there sewer and dampness problems”.

Stacey W, 4/2015

“The Benevolent Society said all of the residents have been saying how wonderful all the JMP staff have been during the recent works that have been carried out at Mirrabooka”.

Janet C, 17/3/2015