EMERGENCY

After-Hours Emergency Number: 02 9524-6656

Please read carefully, the list of situations which could be considered to be an EMERGENCY warranting the cost of an After-Hours callout charge to the Owners Corporation. Our after hours emergency team will always do it's best to assist however,If you decide to use the services of the After-Hours callout team for a non-emergency you may be personally charged for the additional cost of the callout.

What to do in the event of the following emergencies:-

Please click on a link below to view more detail


The items listed below may well be an Emergency from your own point of view HOWEVER, THEY ARE NOT COMMON PROPERTY SO ARE NOT THE RESPONSIBILITY OF THE OWNERS CORPORATION TO REPAIR OR MAINTAIN. PLEASE SEE INSTRUCTIONS ON HOW BEST TO HANDLE THOSE ISSUES.

  1. Failure of electricity supply

    Check first of all to ascertain that it is not a general power failure in the street. If it is a general failure please call the Energy Australia emergency number. If the failure is localised to your unit, check to ensure that the circuit breakers have not tripped or fuses blown. As those fuses and circuit breakers are your responsibility. If circuit breakers and fuses are intact, call the after-hours emergency number. If you have in your Unit any working life-support equipment, such as a Dialysis machine, please call the emergency numbers given by the equipment supplier or medical team responsible for monitoring the patient's condition.
  2. Failure of Water Supply

    Water supply failure can be caused several reasons the first being that Sydney Water are carrying out work on the street pipes and have temporarily shut off the supply or a plumber may be working in the building. Check first of all that this is not the case. Other reasons, could be failure of a circulation pump which could affect both Hot and Cold supply. If you suspect that a pump has failed then call the after-hours emergency number.
  3. Failure of Gas supply

    Gas supply seldom fails and is most likely to be a fault with the appliance which you are using. Gas appliances within a Unit are your own responsibility to repair & maintain. The after-hours emergency team have instructions not to respond to this type of call. You should therefore call your own gas plumber or if you are a tenant, call the gas plumber nominated in your Rental Agreement.
  4. Lift Stoppage

    Call the Lift Company who maintain the lift. Their name is generally on a plate inside the lift car. Our after hours service team are not lift mechanics.
  5. Garage Door Jamming in the "Up" or "Down" Position

    Make sure that your door remote controller is working and that the batteries are not old and flat by checking it against another resident's controller. If controller is working and door still refuses to open/close then call the after-hours emergency number.
  6. Burst Water Pipe

    If water suddenly starts running out of a wall, ceiling or floor it obviously should not be ignored you should take the following steps:-
    (a) If water is coming through the ceiling please check with the upstairs neighbour to ensure that their Dish-Washer, Washing Machine or internal Hot Water tank is not leaking. Please also note that if the problem does originate in the upstairs unit, with one of those appliances, then it is the individual resident's responsibility to rectify at their own cost.
    (b) If the problem appears to be a burst pipe within a wall or floor attempt to find the main stop-valve for your unit and turn it off. The shut off is normally in a kitchen cabinet, in the laundry or under the laundry tub. This may prevent further water flow damaging your carpet and personal effects. Call the after- hours emergency number
  7. Sewer Choke

    The first sign of a problem will frequently be that when flushing the toilet, the water backs up to the rim of the bowl and does not run away. A sewer choke or surcharge is happening when raw sewage starts to surcharge from any toilet or floor waste outlet in your bathroom, laundry or kitchen. It may also surcharge from a ground level vent pipe outside a ground floor apartment. Call the after-hours emergency number.
  8. Break & Enter Damage to Front Door or Window

    If the main entry door to your unit or a window is damaged by a break & entry or vandalised to the extent that the security of your unit is compromised. Call the Clisdells after-hours emergency number.
  9. In the event of a FIRE

    Call the NSW Fire Brigade. After the fire has been extinguished call the  after-hours emergency number.
  10. In the event of VANDALISM / MALICIOUS DAMAGE

    Call the  after-hours emergency number.
  11. In the event of IMPACT DAMAGE which impedes access to building

    Call the  after-hours emergency number.
  12. In the event of STORM DAMAGE

    Call the  after-hours emergency number. If a tree has fallen on your power lines call S.E.S and/or Energy Australia emergency number

THE FOLLOWING ARE YOUR OWN RESPONSIBILITY FOR REPAIRS & MAINTENANCE AND WILL NOT BE HANDLED BY OUR EMERGENCY SERVICE

The items listed below may well be an Emergency from your own point of view HOWEVER, THEY ARE NOT COMMON PROPERTY SO ARE NOT THE RESPONSIBILITY OF THE OWNERS CORPORATION TO REPAIR OR MAINTAIN. PLEASE SEE INSTRUCTIONS ON HOW BEST TO HANDLE THOSE ISSUES.

  1. Burst Internal Hot-Water Tank

    If you have a Hot-Water tank within your unit, typically under the Kitchen Bench or in the Laundry you should be aware that it is your own responsibility to repair and maintain. It is also your responsibility to ensure that any water leaks from the tank do not cause damage to the surrounding units. The after-hours emergency team have instructions not to respond to this type of call. You should therefore call your own plumber or if you are a tenant, call the plumber nominated in your Rental Agreement
  2. Toilet Cistern Not Flushing or Leaking

    Please note that toilet cisterns are the responsibility of the individual resident to repair and maintain. The after-hours emergency team have instructions not to respond to this type of call. You should therefore call your own plumber or if you are a tenant, call the plumber nominated in your Rental Agreement
  3. STOVE / FRIDGE NOT WORKING

    Please note that Stoves, Cook-tops and Fridges are the responsibility of the individual resident to repair and maintain. The after-hours emergency team have instructions not to respond to this type of call. You should therefore call your own plumber or if you are a tenant, call the plumber nominated in your Rental Agreement
  4. DISHWASHER /WASHING MACHINE/DRYER NOT WORKING

    Please note that Dishwashers/Washing Machines and Dryers are the responsibility of the individual resident to repair and maintain. The after-hours emergency team have instructions not to respond to this type of call. You should therefore call your own plumber or if you are a tenant, call the plumber nominated in your Rental Agreement. If the problem relates to communal washing machines in a communal laundry you should call the Service Company which maintains them. There is normally a sticker with telephone contact numbers attached to a machine.

Service Agents for the following companies